Valora — Valet Operations Without Chaos

1. Introduction

At Valet (we, our, us), we value your privacy and are committed to protecting your operational and guest data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you use our digital ticketless valet solutions. By using our services, you agree to the terms of this policy. Please read it carefully to understand how we handle your information.

2. Information We Collect

To provide our ticketless valet solutions, Valet collects different types of information from our clients (valet operators) and their guests.

2.1. Operator Data

Business names, contact details, employee information, and payment processing details required to maintain your account and provide the service.

2.2. Guest Data

Phone numbers (for SMS ticketing and notifications), vehicle details (make, model, color, license plate), and parking durations. We also collect usage data regarding how users interact with our mobile applications and web dashboard.

3. How We Use Your Data

The data we collect is strictly used to facilitate and improve your valet operations:

To issue digital tickets via SMS and allow guests to request their vehicles quickly.
To provide operators with real-time analytics, revenue tracking, and vehicle management features.
To send essential operational notifications (e.g., vehicle requested, payment successful).
To maintain the security and integrity of our platform.

4. Data Sharing and Disclosure

We do not sell your personal data or your guests' data to third parties. We may share information only with trusted third-party services (like SMS gateways and payment processors) strictly to provide the Valet service, or if required by law to protect the rights, property, or safety of Valet, our users, or others.

5. Security & Your Rights

We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

You have the right to access, correct, or delete your personal information stored on our platform. Valet operators can manage their account data via the dashboard. Guests who wish to have their phone numbers or vehicle data removed from a past transaction can contact us directly at valet@gmail.com.